INTERNET PRIVACY STATEMENT
As used herein, ''Trexis'' refers only to Trexis Insurance Corporations, Trexis One Insurance
Corporations, The Vision Insurance Group, LLC, and the insurance companies represented by Vision
Insurance Group, LLC, in the state of Texas. You may contact us at Trexis Insurance Companies,
ATTN: Privacy, PO Box 682322, Franklin, TN 37068-2322. Your privacy is important to us and Trexis is
committed to protecting your personally identifiable information as required by law. Our data
collection and use policies with respect to visitors to our websites (collectively, "Websites") are
set forth in this statement ("Policy"). By using this Website, you signify your acceptance of this
Policy and any updates to it that may be posted by us from time to time.
What is personally identifiable information?
What types of personally identifiable information does
Trexis collect on the website?
Does Trexis collect any other information about visitors to
the website?
What does Trexis do with personally identifiable information
collected on the website?
What does Trexis do with aggregate information collected on
the web site?
If I navigate to another site and provide information to
that site, how will that information be handled?
How does Trexis protect the information I provide to the
website?
Where will Trexis store and maintain information about me?
Can Trexis change this policy?
What is "personally identifiable information"?
"Personally identifiable information" is any information that can be used to identify or contact a
specific individual, such as a name, address, telephone number or e-mail address obtained in
connection with providing products and services to you. It includes information provided by you,
obtained by us, or resulting from your transactions with us or others. It does not include
information available to the general public or "aggregate information" which is information that
does not allow us to identify or contact a specific individual such as demographic information,
purchase categories (e.g., auto insurance), or visitors using a particular browser to access the
Website.
What types of personally identifiable information does Trexis collect on the
Website?
We collect personally identifiable information from the following sources: Visitors to the Website.
Information we receive from you on applications or forms in various formats.
The
information we collect could include, among other things, information to validate your identity,
information to adjust, settle, or investigate your claims, your claims history, billing and payment
information, and coverage selections.
Does Trexis collect any other information about visitors to the Website?
We constantly seek to
maintain the integrity of, and make improvements to, the Website. As part of these efforts, we
collect and analyze certain aggregate information about how visitors use the Website, as stated
below. When you visit our Website, we may collect various types of technical data including but not
limited to IP addresses, browser and platform types, domain names of your access provider, access
times, referral data (the last site or URL you visited before logging into our site and the first
site or URL you visit after leaving our site), and/or your activity while using or reviewing our
site. We also use "cookies" or other similar technologies to gather statistical information
concerning Web traffic and usage patterns. Cookies are small pieces of information that our server
places on a visitor's computer to enable that person to more easily communicate and interact with
the Website and to provide us with important information on how visitors use the Website. While a
code in the cookie file enables the site to label you as a particular user, it does not identify
you by name or address unless you have provided the site with such information or set up
preferences in your browser to do so automatically. Cookies allow us to evaluate what our customers
want, provide adequate capacity for our visitors, display information in the best manner, select a
preferred location view and default home page view, and to let you access recently visited links
(such as products, services, and individual hyperlinked pages) more easily. Although many Web
browsers are automatically set to accept cookies, you may change your browser settings to either
reject cookies or notify you when a cookie is about to be placed on your computer. Please note,
however, that rejecting cookies while visiting the Website may result in certain parts of the
Website not operating correctly or as efficiently as if they were allowed. In addition, we may use
"pixel tags", "web beacons", "clear GIFs" or similar means (collectively, "Pixel Tags") embedded in
the Website's content to collect data. A Pixel Tag is an electronic image, often a single-pixel
(1x1), which is ordinarily not visible to Website visitors and may be associated with cookies on
the visitor's computer. The data we collect includes but is not limited to which operating system
and browser you use, how you navigate to and through our site, and how long you stay on our web
pages. This information is anonymous and does not include your name, e-mail address or any other
contact information. Please note that certain aggregate information may be linked with personally
identifiable information. Any such linked information will be treated as personally identifiable
information for the purposes of this Policy as long as it is so linked.
What does Trexis do with personally identifiable information collected on the
Website?
We will use personally identifiable information provided by visitors to fulfill the purpose for
which such information was provided, as described in this Policy, or as disclosed at the time the
visitor information is collected. We may share information about you with (i) third parties as
necessary to effect, administer, or enforce a transaction that you request or authorize; (ii) third
parties in connection with servicing or processing a product or service that you request or
authorize; (iii) any companies affiliated with us; (iv) regulatory authorities;
(v) third parties in order to protect against or
prevent actual or potential fraud or unauthorized transactions; (vii) organizations conducting
actuarial research studies; (viii) reinsurers; (ix) companies that perform marketing services on
our behalf or with whom we have joint marketing agreements; (x) third parties as necessary to
respond to subpoenas, court orders or legal process, or to exercise our legal rights or defend
against legal claims; and (xi) other third parties as permitted or required by law. If we disclose
personally identifiable information about you to our affiliates, the information will be disclosed
to respond to your needs and to provide information about products or services offered by our
affiliates. Personally identifiable information is treated with the same standards of
confidentiality among all Trexis affiliates.
What does Trexis do with aggregate information collected on the Website?
Because aggregate information collected on the Website does not personally identify you, we may use
aggregate information for any purpose, and share aggregate information with third parties for any
purpose. We may share the information gathered using cookies, Pixel Tags and other similar
technologies with other Trexis companies and with a third party vendor of our choosing, who would
give us reports of this aggregated data. We use compiled aggregate data to improve our site by
responding to our users' interests and providing more relevant and useful information. For example,
we use aggregate information collected on the Website to evaluate how the Website is being used. In
addition, we may collect and analyze information about how many visitors arrived at certain pages
of the Website, how long they stayed on those pages, and where they went afterwards. This
information allows us to determine which pages might be the most interesting to and popular with
visitors and enables us to provide visitors with a better and richer experience on the Website. In
addition, we may share statistical information derived from the information submitted with third
parties; however, such statistical information is not associated with any individual in a
personally identifiable manner.
If I navigate to another site and provide information to that site, how will that
information be handled?
This Website may contain links to other websites. The operator of such other website (whether
Trexis or a third party) may collect information about you, including through cookies or other
technologies. If you navigate to another site by way of a link from the Website, you will leave
this Website and this Policy will not apply to your use of and activity on those other sites. If
you provide personally identifiable information through any such site, your transaction will occur
on that site (not the Website) and the personally identifiable information you provide will be
collected by, and controlled by the privacy policy of, that sites operator. Links on the Website to
other websites are provided only as a convenience, and the inclusion of such links does not imply
endorsement of the linked site. We encourage you to read the legal notices posted on those sites,
including their privacy policies. We shall have no responsibility or liability for your visitation
to, and the data collection and use practices of, such other sites. This Policy applies solely to
online information collection and use practices in connection with this specific Website. We are
not responsible for the privacy practices or the content of any other websites that are hyperlinked
to or from this Website.
How does Trexis protect the information I provide to the Website?
We take reasonable
precautions to safeguard the personally identifiable information transmitted between visitors and
the Website and the personally identifiable information stored on our servers. Unfortunately, no
data transmission over the Internet can be guaranteed to be 100% secure. As a result, although we
strive to protect your personally identifiable information, we cannot ensure the security of any
information you transmit to us through or in connection with the Website. No method of transmitting
or storing data is completely secure. If you have reason to believe that your interaction with us
is no longer secure, you should immediately notify us of the problem by using the trexis.com
contact form. In the unlikely event that we believe that the security of your personally
identifiable information in our possession or control may have been compromised, we may seek to
notify you of that development. If a notification is appropriate, we would endeavor to do so as
promptly as possible under the circumstances, and, to the extent we have your e-mail address, we
may notify you by e-mail. If you are using a security-enabled web browser, the personally
identifiable information you send us on applications or other forms over this Website is encrypted.
However, we do not encrypt email messages. Email messages, as well as all other communications,
traveling over the internet are subject to viewing, alteration, and copying by potentially anyone
on the internet. In the instances where internet email addresses are provided, they are provided
for information inquiries of a non-sensitive and non-confidential nature. We are not responsible
for the security or the confidentiality of communication sent to us through the internet using
email messages, but we do not disclose the content of email messages to any third parties, except
as permitted or required by law or this Policy. The information you provide through the use of a
feedback form will only by used by us and/or third parties who need to view this information to
provide better customer services. You may also contact us by phone or U.S. mail. This Policy allows
employees, agents, and customer service representatives to access personally identifiable
information to administer or provide products or services, or to otherwise perform their functions.
Employees, agents, or customer service representatives who misuse this information are subject to
disciplinary action. We maintain physical, electronic, and procedural safeguards to guard your
personally identifiable information.
Where will Trexis store and maintain information about me?
We maintain this Website in the United States. Further, please note that any communication you send
to a Trexis e-mail address will not necessarily be routed to the United States. By providing
personally identifiable information and other information to this Website, and/or by sending a
communication to an Trexis e-mail address, you understand and consent to the collection, use,
processing disclosure and transfer of such information to the United States and other countries or
territories, which may not offer the same level of data protection as the country where you reside,
in accordance with the terms of this Policy.
Can Trexis change this Policy?
Yes, we reserve the right to change this Policy in order to address future developments of Trexis,
the Website or changes in industry or legal trends. Depending on the nature of the change, we will
either: (1) announce the change on the home page of the Website or (2) take such other action as we
deem appropriate under the circumstances, including without limitation, posting the revised draft
of this Policy on the Website. You can determine when this Policy was last revised by referring to
the "Last Revised" legend at the bottom of this page. Any changes to this Policy will become
effective upon posting of the revised Policy on the Internet, accessible through the Website. By
continuing to use the Website following such changes, you will be deemed to have agreed to such
changes. If you do not agree with the terms of this Policy, as it may be amended from time to time,
in whole or part, please do not continue using this Website. If you have any questions or comments
about this Policy, please feel free to contact us by using the contact form here on trexis.com.
Privacy Policy last revised on November 1, 2009
